123 Key Performance Indicators (KPI’s) for Your Business

What is a KPI?

A Key Performance Indicator is a value about your business that is measureable that tells you how your company is doing. Businesses use KPI’s to keep track of their successes or failures and use them to have measureable goals.

A marketing department might track the click though rate of a campaign, number of leads received, social likes, etc. Sales might track lead to closing rate, total profitability and commissions. Every department within a company can have their own KPI.

Why are KPI’s important?

Sometimes companies produce too much data, it becomes noise and overwhelms managers and C-level executives. Just looking at key KPI’s gives you an instant snapshot about your company and allows you to easily take action on that data.

Just think about the KPI’s your doctor uses about your health. At a regular office visit, he might run some blood work and order a limited amount of tests to see how you’re doing. It might come back with your glucose, cholesterol, blood sugar, thyroid markers, etc. He doesn’t just order up $5,000 MRI’s for a regular visit, he uses basic tests to get an idea of your overall health.

Business KPI’s function the same way, they give you a quick idea about how a company is doing on a daily, weekly, monthly or yearly basis.

What KPI’s Should You Track?

The thing is every business is different and will have their own unique KPI’s they should know and understand. A waste processing plant might have a KPI of gallons of raw sewage treated per hour. I assure you that this KPI most probably won’t apply to your business but there are general KPI’s that apply to most businesses that you need to think about.

What are some typical KPI’s for a business?

Marketing

Return On Investment (ROI)
Incremental Sales
Traffic Sources
Purchase Funnel
Goal Completion Rate
Keyword Performance
Brand Equity (I Know It Can Be Hard To Measure)
End Action Rate
Cost Per Lead
Cost Per Sale
Cost Per Download
Cost Per Install
Overall Market Growth Rate
Market Share
Email Marketing Engagement Score
Social Interactions
Page Views
Bounce Rate
Website Pagespeed (Google Metric)

Search Engine Marketing & SEO

Keyword Opportunity Analyzes
Keyword Click-Through Rate
Search Traffic Performance Measures
Keyword Ranking Measures
Domain Authority
Page Authority (MOZ)

 

Social Media
Key Social Metrics Measure
Social Followers
Social Interactions
Social Events
Social Shares
Twitter Retweets & Favorites
Social Traffic And Conversions Measures
Social Visits And Leads Measure
New Followers Measures
Social Page Demographics
Klout Score

Call Centers
Service Level Measures
Agent Schedule Adherence Measures
Active And Waiting Calls Measures
Call Resolution Measures
Call Center Status Metrics
Call Abandonment Measures
Average Handle Time Measures
Customer Satisfaction
Customer Complaints

Sales
Sales Growth
Sales Opportunities
Product Performance Measure
Sales Target Measure
Purchase Value Measures
Sales By Contact Method Measures
Sales Bookings Measures
Quote To Close Ratio Measures
Sales Per Rep Measure

Financials
Cash Conversion Cycle
Current Ratio
Working Capital Ratio
Return On Equity
Return On Capital Employed
Return On Assets
Quick Ratio / Acid Test Measures
Debt To Equity Ratio Measures
Revenue Growth Rate
Total Shareholder Return (TSR)
Economic Value Added (EVA)
Accounts Payable Turnover Measures
Accounts Receivable Turnover Measures
Inventory Turnover Measures
Net Profit Margin
Net Profit
Gross Profit Margin
Operating Profit Margin
EBITDA
Operating Expense Ratio
CAPEX To Sales Ratio
Price Earnings Ratio (P/E)

Technical Support
Ticket Analysis
Ticket Queue Analyze
Agent Performance


Customer Metrics
Customer Satisfaction Index
Customer Lifetime Value
Customer Retention Rate
Customer Profitability Score
Customer Turnover Rate
Customer Engagement

Operational Performance:

Innovation Pipeline Strength
Return On Innovation Investment
Time To Market
First Pass Yield
Six Sigma Level
Capacity Utilization Rate
Process Waste Level
Inventory Shrinkage Rate
Project Schedule Variance
Project Cost Variance
Earned Value
Rework Level
Quality Index
Overall Equipment Effectiveness
Process Or Machine Downtime Level
First Contact Resolution
Order Fulfillment Cycle Time
Delivery In Full, On Time Rate
Operational Safety
Number Of Accidents Per Year
Percentage Of Employees With Adequate Occupational Safety Training
Safety Prevention Costs Per Month
Lost Time (In Hours) Due To Accidents Per Year
Percentage Of Issues Raised By Health & Safety Representatives

Human Resources
Employee Turnover
Average Cost Of Recruitment Per Year
Recruitment Cost Per Employee
Average Time To Recruit
Number Of Resumes Per Channel
Number Of Interviews Per Submitted Resumes
Percentage New Hires Achieving 24 Months Service
Percentage New Hires Achieving Satisfactory Appraisal After First Assessment
Training Expenditures/Total Salaries And Wages
Percentage HR Budget Spent On Training
Percentage Employees Gone Through Training
Number Of Training Hours Per Employee
Employee Satisfaction Index With Training
E-Learning Course Utilized
Percentage E-Learning Pass Rate

Showing 2 comments
  • yasmine
    Reply

    kindly looking for help with KPIs for Public relation? barely got JDs so i can’t extract any KPI

    • Rick Ramos
      Reply

      1. number of placements in national and local publications
      2. Number of user impressions / web traffic
      3. Number of sales
      4. leads

      That’s a few that just pop into my head. Hope it helps!

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